Winning Customer Love: How Small Businesses Earn Loyalty

[djbaxter]

Winning Customer Love: How Small Businesses Earn Loyalty [Infographic]​

by Mark Walker-Ford, SocialMediaToday.com
Sept 5, 2022

Are you looking for ways to grow your small business? Want to earn more loyalty from your existing customer base?

The team from Salesforce share their tips for earning customer loyalty in this infographic.
They break things down as follows:

• People love to love small businesses – key stats and trends
• Customer service is at the heart of it – and grows with memorable interactions
• How you can earn customer loyalty

Check out the infographic for more.

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A version of this post was first published on the Red Website Design blog.

 

[Julia Sta Romana]

I love small businesses. With a small business, the relationship feels more personal. We even have a term for that relationship here in the Philippines, "Suki". Suki is what a seller calls their favorite customer. It's like a term of endearment. You know you're a suki when you get better deals no one else gets.

 

[peterjean]

Totally agree that good customer service makes a huge difference. People remember how you treat them way more than what you sell. Just being kind, helpful, and quick to respond can really build that loyalty over time.

 

[mutale]

I just read the discussion, and I think one of the best pieces of advice is to put the customer first and make interactions as simple and helpful as possible. I recently started using an intelligent search engine on my site from SearchBlox, and it really makes a difference when people find what they want quickly. Before that, the site searches were too general, and users had a hard time finding relevant information, which even led to some negative reviews.

 

[clare james]

Very good insight, i love infographic.