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Live Chat Lite? Using Facebook Messenger with WordPress

Discussion in 'Websites: Design, SEO, Security' started by djbaxter, Sep 25, 2017.

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  1. djbaxter

    djbaxter Administrator Moderator Member

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    I just came across this article today and it struck me as a potentially useful cheaper option to live chat on certain types of websites, particularly sites for small business where the operators are comfortable with technology. Why not use technology they are already using in their day to day lives so they don't have to learn something new?

    I'm about to test drive this on a client's site now, using the Cresta Facebook Messenger plugin.

    How to Add a Facebook Messenger Chat Box to WordPress
    By Colin Newcomer, WPLift
    September 22nd, 2017

    Read more...
     
  2. VirtualGlobalPhone

    VirtualGlobalPhone Moderator MVP Member

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    Good to see facebook can be implemented as a chat bot. But the biggest issue is they don't allow without facebook member login . Which means that you will be forcibly redirecting visitor to create facebook account and then only chat.. that will surely put off the transaction what customer originally came for.
     
  3. djbaxter

    djbaxter Administrator Moderator Member

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    No. There is a setting on your business page which allows the sender to send anonymously without needing a Facbook account of their own. (At least that's how I understand the setting.)
     

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