- Nov 10, 2016
Here’s a familiar marketing question: “Have you thought about including influencers as part of this campaign?” The all-too-common nudge often stems from a desire to amplify a marketing message, and the conversation normally includes references to lofty-sounding metrics such as impressions, social media likes, and earned media value.
At Google, we fundamentally believe in the value of influencers. But for influencers to be a credible part of our marketing mix, we had to prove their return beyond vanity metrics, as Marvin Chow, our VP of marketing, has pointed out. “No doubt influencer marketing does something,” he said. “But to comfortably put spend and resources behind it, we needed to better understand the return on investment, especially in the context of other channels.”
The good news: We actually managed to pull it off. The following four points outline how we did it — and what other marketers can learn.
1. Stop selling impressions and likes as impactSure, impressions are essential for getting the word out, but they say little about whether the marketing message actually broke through and, if it did, how it resonated with your audience. We too have invited influencers to launch events (pre-pandemic) and packaged the estimated reach of their posts to demonstrate success. Rarely, however, did those posts communicate the intended marketing message, making the reported results unreliable.
Earned media value has the same flaws. It attaches a monetary value to your estimated reach, which is based on a number of assumptions and doesn’t address the attribution challenge. It might sound like an exciting metric, but it’s hard to extract meaning from it.
Impressions are essential for getting the word out, but they say little about whether the marketing message actually broke through and how it resonated.
Our experience with comments is somewhat more nuanced: We love looking at explicit brand mentions but have found little to no correlation between the sentiment of those posts and actual brand lift. Brand mentions in comments can serve as individual proof points that your message broke through but are by no means representative of the whole.
The bottom line: There’s only so much we can track. While there is no harm in tracking what is at your disposal, don’t leave it up to vanity metrics to assess the return on an influencer marketing partnership.
2. Embrace the benefits of long-form contentWe didn’t need a sophisticated measurement framework to realize that most of our marketing messages were too complex for static social posts. It would be impossible to explain in just 30 seconds how the Google Assistant can improve your daily life or how you can save money with Google Fi.
Long-form content gave our marketing messages more breathing space. Since YouTube creators excel in that format at scale, it made sense for us to look to them for brand partnerships.
We didn’t need a sophisticated measurement framework to realize that most of our marketing messages were too complex for static social posts.
Following a brief, creators incorporate the branded message or product into their regularly scheduled organic content calendar — in other words, in a video that lives on their channel. For example, online entertainers The Try Guys promoted Google Fi in one of their episodes; designer Mr. Kate showcased Google Lens during a renovation; and “van life” YouTuber Jennelle Eliana used her Pixel phone to capture night photography.
3. Focus on brand lift to isolate impactYouTube BrandConnect, YouTube’s in-house branded content team and our go-to partner, facilitates partnerships between creators and brands, and applies a data-driven approach to creator matchmaking and measurement.
Through Google insights and measurement tools like Brand Interest Lift, Influencer Lift, and organic view-through conversions, YouTube BrandConnect makes it possible for brands to actually measure the impact and efficacy of influencer marketing.
For example, Brand Interest Lift allows advertisers to measure consumer search behaviour resulting from viewing the creator’s video. Influencer Lift has allowed us to frame sponsored videos with surveys, isolating the impact and tying it back to brand goals without requiring a standard brand lift survey attached to a media buy. It tracks the difference in survey responses from viewers of a branded content video against a control group that didn't see the video to determine the influence the branded content campaign had on key metrics, such as recall, awareness, and consideration.
Securing regular brand lift results proved a major breakthrough for us. It allowed us to quantify the ROI of creator partnerships and compare results across marketing channels.
4. Contextualize results within the broader marketing mixWhen we started standardizing reporting metrics for creator partnerships — by focusing on absolute lift, total people lifted, and cost per person lifted — we were able to effectively benchmark channels against each other.
Backing our partnerships with numbers helped us elevate influencer marketing to a credible channel within the marketing mix.
This has led to novel insights around scale and effectiveness. For example, we found that some top creators have helped us achieve the scale of TV ads, at significantly lower cost.
Backing our partnerships with numbers helped us elevate influencer marketing to a credible channel within the marketing mix. And, more importantly, it unlocked funding and resources, allowing us to scale our efforts.