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Don't Forget Customer Service!

Discussion in 'General Business and Entrepreneurship' started by djbaxter, Jun 13, 2018.

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  1. djbaxter

    djbaxter Administrator Moderator Member

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    Is This Service?
    by Glenn Muske, Small Biz Survival
    June 13, 2018

    Reprinted in full with permission of SmallBizSurvival.com and the the author, Glenn Muske.
     
  2. Julia Sta Romana

    Julia Sta Romana Member

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    I think this happens when you create customer service systems or processes but you don't emphasize to your employees the need for empathy or context. It's easier to just follow the system because you don't have to really analyze the customer's problem. You're just picking the most likely answer in a multiple choice question.
     
    djbaxter likes this.

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